JOB TITLE: Partner Support Associate (Technical Support)
LOCATION: Las Vegas, Nevada
HOURLY RATE: 18.00/HR
WORK SCHEDULE: Open
The Company:
Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Partner Support Associate I (Technical Support) to join our Las Vegas, Nevada office. Your primary duty will be to answer calls from our valued partners in the retail sector and to support them however possible. Other responsibilities for this role include technical troubleshooting for both software and hardware and answering financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.
- Please Note: This position is in a Call Center, in office (non-remote) environment
What You’ll Be Doing:
- Technical troubleshooting for both software and hardware
- Provide prompt and efficient service to our valued Partners
- Receive and respond to customer inquiries and complaints
- Builds partner and business knowledge to provide best in class service
- Demonstrates ownership of every partner interaction to achieve successful resolution on all inquiries
- App support, integration support, and technical support pertaining to the Sunbit loan process for our customers.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Ensure that our Retail Partner’s service issues are resolved promptly, professionally, and thoroughly
- Follow up with retail partners as needed
- Maintain our Call Center database by entering information
- Determine call center requirements by working with our retail partners
- Manage escalated calls with courtesy and professionalism
- Other duties as assigned
What You Bring to the Table:
- Friendly and helpful phone demeanor
- Call Center experience (both B2B and B2C experience is a plus)
- Basic technical troubleshooting skills
- Strong typing and computer skills
Perks Include:
- Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
- Mission driven + empowered + collaborative environment
- State of the art customer care contact center
- Competitive pay and stock options
- 12 days of PTO your first year with increases thereafter + Holiday Pay
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Casual Dress
- Other fun team events and Spirit Days
- Open door policy / Open office floor plan
Cultural Competencies for Success at Sunbit:
- Serve others before self - Service oriented mindset
- Own the impact - Take pride in effectively managing payroll on a daily basis
- Connect genuinely - Effectively connect with internal stakeholders
- Act fast - Respond to internal team members in a timely manner
- Include always - Work closely with Accounting team and actively welcome peers within the organization
- Innovate for good - Continuously help our internal team create efficient processes
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
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