About Puttery
Welcome to Puttery in the Meatpacking District, consisting of three unique concepts (Puttery, Rory's Rooftop Bar and Bomba Lounge) spanning five floors and over 24,000 square feet. Where mini golf meets craft cocktails, chef-crafted signature dishes, a rooftop bar and basement lounge . Our unique courses offer exciting challenges at every turn, creating an engaging and social experience for corporate events, friends and family.
Location: New York, 10014 (This is a 100% onsite position)
446 W 14th St, New York, NY 10014
Position Type: Salary + Bonus.
Compensation: Base $160,000 - $180,000 + Bonus
Title: Senior General Manager
Job Purpose
The Senior General Manager (SGM) is responsible for the comprehensive management of all venue operations and actively generating business development prospects. This role involves engagement across all departments, fostering cohesion in processes and teamwork. The SGM plays a pivotal role in upholding hospitality standards, through effective communication, and driving the venue's culture, revenue and community outreach initiatives.
Specific Objective
The Senior General Manager will lead strategic planning by formulating plans dedicated to boosting revenue and expanding business opportunities. The SGM will leverage these initiatives to drive sales, enhance the venue's presence within the local community, and foster a dynamic and engaging atmosphere that resonates with diverse audiences. Through a proactive and creative approach, the SGM will contribute to the sustained growth and success of the venue in a competitive market landscape.
Responsibilities
- Oversee daily business operations to ensure efficiency and excellence.
- Develop and implement strategic revenue growth plans, including 3, 6, and 9-month initiatives.
- Actively generate hospitality leads and business development prospects.
- Drive the Puttery culture both within and outside the venue.
- Train managers and staff to enhance performance and contribute to sales objectives.
- Create and manage budgets, controlling costs and introducing tactical initiatives to prevent losses.
- Identify and capitalize on local sales opportunities to improve revenue growth.
- Hire, train, and coach employees, delegating responsibilities for their professional development.
- Implement initiatives to optimize employee capabilities.
- Evaluate performance and productivity to ensure operational excellence.
- Analyze accounting and financial data, managing budgets effectively.
- Monitor invoices, money handling procedures, accounting, and bank processes.
- Oversee marketing initiatives and special events to enhance brand visibility.
- Promote company-sponsored training and growth initiatives.
- Develop and maintain positive relationships with vendors, internal stakeholders, staff, and senior management.
- Perform other duties as assigned by the Regional Director of Operations or President & Chief Operating Officer.
Qualifications And Skills
- Minimum of 3-5 years’ experience managing a complex leisure entertainment concept.
- Proven experience in business development and generating hospitality leads.
- Work extended hours as required and/or during other busy periods based on business needs.
- Proficient in using a personal computer and required applications.
- Work with minimal supervision.
- Ability to read and comprehend complex printed data/information and reports.
- Possess excellent verbal and written communication skills.
- Effectively prepare and present complex information to members of management.
- Excellent interpersonal and customer service skills.
- Strong organizational skills and attention to detail.
- Excellent time management skills.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office Suite or similar software.
- Prior experience as a General Manager or Assistant General Manager in a high volume ($8M+ annual) restaurant, hotel, or leisure entertainment facility.
- Proven track record of managing complex budgets and successfully increasing revenue.
- Outstanding verbal and written skills, and experience working with staff on all levels.
- Prior experience managing major projects and supervising day-to-day activities of workers.
- Ability to communicate effectively and efficiently across levels within the organization.
Working Conditions
- Days and hours of work vary by schedule and business needs.
- Special working conditions include but are not limited to a range of circumstances such as sitting or standing for periods of time.
- May need to lift up to 50 pounds.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.
