Swoon is hiring a Fraud Specialist for our top client in Kansas!
- 6 month contract with strong potential to extend/convert
- Hybrid in Overland Park
- Benefits available: Medical/Dental/Vision
- Looking to hire ASAP
Who is the client I would be working with?
- Leading telecommunications organization prioritizing an unmatched combination of value, quality, and unwavering obsession with offering customers the best possible service experience and undisputable drive for disruption, that creates competition and innovation in wireless and beyond!
What will I be doing in this role?
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact T-Mobile.
- Evaluate fraud trends related to fraudulent orders and identity theft.
- Perform research and draw conclusions.
- Researches and/or notifies appropriate internal staff for customer verification or legal action.
- Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
- Investigates and responds to fraud escalations.
What is required?
- 1+ year experience in fraud analysis
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School Diploma or equivalent
What would be nice?
- Experience in telecommunications industry
- Experience in enterprise organization
If interested apply here!
