"US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time”
Title: IT Retail Field Tech Support
Type: Fulltime permanent
Location: Brooklyn, NY or Queens, NY (Onsite)
Note: Need to be in Brooklyn, Queens. Will support stores primarily in Brooklyn, followed by Staten Island, Queens, and then Bronx and Long Island.
Bilingual in Spanish is a plus.
Department: IT
Job Description:
· Provide first point of contact for support issues at all stores.
· Able to travel daily between stores.
· Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals
· Elevate complex issues/problems to appropriate team members
· Troubleshoot and correct problems on site
· Perform scheduled hardware and/or software installations.
· Assist stores with:
o Desktop applications, maintenance, and troubleshooting.
o Network Equipment installation and troubleshooting (routers, switches, access points)
o KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
o Configure and/or troubleshoot Zebra handhelds, network and label printers.
· Provide store training in client's hardware use and software applications.
· Work to gather information, or resolve issue independently or collaboratively
· Quickly learn and retain relevant system knowledge
· Support stores during Go live opening week.
· Respond to customer inquiries and problem solving in a professional and effective manner
· Provide feedback to manager regarding service failures or customer concerns
· Maintain in depth working knowledge of client's retail systems and processes
· Perform other related duties as assigned
Qualifications:
o College degree in IT or Equivalent certifications.
o SKILLS & EXPERIENCE
· Written and verbal communication skills.
· Must be a self-starter with the ability to think and work independently.
· Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
· Strong customer service skills.
· Well-organized and detail oriented.
· Ability to handle multiple projects/responsibilities simultaneously.
· Proficiency in MS Office applications.
· Problem analysis and solving.
· Strong decision making.
· Able to take Initiative, being flexible with schedule.
· Must be capable of lifting and/or carrying up to 30 lbs.
· Bilingual in Spanish is a plus.
A reasonable, good faith estimate of the $35K/Annum to $45K/Annum with Benefits for this position.
