Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide
Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
Systems Administrator/ Help Desk Support
Location: Raleigh, NC
Essential Position Responsibilities:
As a member of the IT Operations team, the engineer will be expected to receive tasks from our ticketing system and senior engineers to support business needs.
Additional responsibilities are to include however not limited to the following:
- Helpdesk ticket resolution and response completed promptly
- Perform daily operational support and monitoring of networking, VMware, Windows server in local data center and remote offices.
- Handling of IT assets and maintain strong documentation
- Maintain and monitor backups/restore
- Support audio/video conference and phone service
- Provisioning of new users, computers, and mobile devices
- Systems settings configuration and troubleshooting
- Installation and maintenance of laptop and other related devices
- Supporting automation initiatives
- Other duties and projects as assigned
Job Requirements:
Education:
BS degree in computer science or related field
Current Cisco, VMware, or Microsoft Certification desired
Experience:
5+ years of System Administration and Helpdesk Support experience
Skills:
Installation, Configuration, and troubleshooting of the PC/Laptops/Printer/Mobile, Network, Servers, Backups, and VMware
Strong Experience in Configuration & Troubleshooting of Windows 2019-2022 Servers and Windows 10-11
Knowledge of Active Directory, Group Policy, DNS and DHCP, RAID types, Skype for business, servers and virtualization
Resolve issues with Microsoft 365, Email, Teams, skype for business, Mobile device management
Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions, and Antivirus/Malware solutions.
Experience in performing daily tasks like monitoring Backups and Restores of critical data
Experience in performing daily tasks for Data Center/Server room like monitoring services status
Enthusiastic about learning new technologies
Flexibility to work with other time zones
(Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
(Teamwork) Work with teams globally to implement large-scale IT initiatives.
(Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages
Pluses:
Scripting/Power Shell and Automation
