Pay Rate: $40.00/hr to $42.00/hr on W2
Location: Atlanta, GA (hybrid)
The Global Technology Operations Center is a 24/7/365 first-line operations and incident management team that supports client.
Typical Day in the Role for a candidate:
- The Systems Administrator responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events.
- The Systems Administrator will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.
Job Responsibilities:
- Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.
- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.
- Collaborate with other groups to set standards and document production configurations.
- Recommend policies and procedures to be used to support the Digital Services environment.
- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.
- Improve performance and scalability within operations support environments by researching, evaluating and recommending new technology products and services
- Continuously updates job knowledge by participating in educational opportunities, open-source user groups, reading professional publications and white papers.
- Stays abreast of current and cutting-edge Internet operations best practices, establishes personal professional network
- Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.
- Works closely with business owners on change and maintenance windows/requests
- Must be able to support on-call duties as needed.
Must Have Skills / Requirements:
1) 2+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix.
2) Excellent Internet application support experience within open-source platform environments.
3) Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting.
4) Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker and other container orchestration solutions.
5) Configuration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc} .
6) Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)
7) Must be able to support on-call duties as needed.
"Nice to Have Skills / Preferred” Requirements
1) Demonstrable experience with one or more web/systems programming languages such as Python, PHP, Ruby, Javascript, Perl, HTML/CSS.
2) Experienced with ServiceNow, PagerDuty, JIRA, and Confluence.
3) Knowledgeable in video encoding and streaming concepts and technologies
Education / Certifications
- Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.
- Must be able to willing and able work a rotational 24x7 schedule including weekends, and on-call rotations and duties as needed
