To help us drive excellence, you’ll get to:
Provide level 1, 2 and 3 support to the Autokiniton user community as needed to perform daily activities within Autokiniton’ s business suite of applications.
· Work with various departments and business leaders to assess, design, develop, test and document changes needed to improve efficiency and provide business performance improvement.
· Prepare and present change control documentation for implementation of completed work prior to production installation.
· Continue to develop functional knowledge in application areas of colleague responsibility (QAD, Campfire, QMS, EAM, Sterling Integrator, Cyberquery, etc.).
· Works on special projects as assigned by IT management.
· Represent IT on internal councils and teams addressing similar topics.
· Resource in supporting the company community by providing software upgrades and system training.
· Participates in user groups and industry forums, representing IT at meetings and conferences.
· Plans and implements new procedures to improve existing processes.
· Works with regional support teams in the development and testing of solutions.
· As a Systems Analyst Sr. Ldr., responsibilities include assisting with analysis and design of solutions and mentoring other members of the team.
Required experience:
- Associate’s degree (information systems or computer science) or equivalent experience.
- Minimum of 5 years of professional experience in systems application support.
- Ability to work well with others in a team environment.
- Proficient in key Business systems used by Autokiniton. This includes but is not limited to QAD, EAM, EAGLE, OnBase, QMS, Gentran, Sterling integrator, Campfire, Cyberquery.
- Project management experience
- Experience with ITIL, Incident Management, Problem Management, Change Management
