About the Company
We are looking for an experienced F&B Director to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed, and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.
Qualifications
Must be able to communicate in English, bilingual is a plus
Bachelor’s degree or equivalent
3 to 5 years of experience in Food and Beverage environment
Must be able to obtain and maintain a Tribal Gaming License
Working knowledge PC skills including MS Word and Excel
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction
Must be able to work different shifts, which may include holidays and weekends
Be able to work indoors and be exposed to various environmental contaminants including smoke
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
Responsibilities
The primary responsibility of the F&B Director will be responsible for the overall organization and direction of the entire Food & Beverage operation including culinary, stewarding, restaurants, bars, and banquets. The Director of Food and Beverage ensures that all operations of F&B are productive, efficient, and effective.
- Responsible for directing the overall operations and staff of the Food & Beverage department
- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
- Ensures that the receiving, holding and issuance of products are within the quality and control standards
- Tie operational challenges to strategic direction and the ability to be effective in a large organization
- Designs and engineers menus for all food and beverage outlets
- Implements and audits inventory and cost control systems and procedures
- Ensures all safety and sanitation policies are followed in accordance to local, state and federal guidelines
- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to GM
- Maintains strict confidentiality in all departmental and company matters
- Responsible for staff development and training programs
- Responsible for rewards and recognition program to maximize employee engagement
- Evaluates team members within department and delivers constructive feedback to employees in regards to performance
- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
- Determines work procedures and expedites workflow
- Responsible for employee performance (disciplining, coaching, counseling)
