REQUIRED SKILLS:
- HS Diploma
- 1+ years' experience customer service-related position
- Working knowledge of Excel, Word, and Access
- Experience with Auto Titles
- Attention to detail
- Professional written and verbal communication skills
Plusses:
- Banking experience
- Experience with Consumer loan documents
- Experience with Fraud Claims
DAY TO DAY:
Primary responsibilities of this role are:
- Analyze collateral documentation and loan information in the bank's servicing system (Hogan) and as needed, update collateral records in loan servicing system
- Follow up with business partners regarding missing or insufficient documents
- Research and verify lien position on UCCs and titles for loans secured by RVs, vehicles and boats and also analyze loan status to determine the appropriate resolution
- Prepare customer communication
- Manage workflow to ensure SLA's are met or exceeded.
Additional responsibilities may include:
- Assist with other collateral related tasks as needed (including continuations of UCCs, or other ongoing maintenance)
- Work with outside agencies (Bureau of Motor Vehicles, Clerk of courts, lending institutions and dealers) to resolve problems
- Some clerical/administrative functions including receipt of documents, department mail delivery, and other duties as assigned
Compensation:
$16/hr to $17/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
