About the Company:
Summit Lending is seeking experienced Senior Mortgage Loan Officers to join our dynamic team in Huntington Beach, CA! At Summit Lending, we prioritize relationships and exceptional service, and we're looking for professionals who share our commitment to these core values. As a Senior Lending Officer, you'll be instrumental in guiding clients through their financial journeys, helping them choose the best loan products, and ensuring a smooth and timely mortgage process. Make a meaningful impact by joining a team that values both excellence and people!
About the Role:
- Deliver an exceptional, relationship-driven customer experience to every client.
- Engage with clients through inbound and outbound calls using company-provided leads and marketing resources.
- Assess client needs and financial situations, structuring loan offers to guide them toward the best loan product for their circumstances.
- Accurately input and maintain borrower information in our CRM and LOS, ensuring complete and accurate loan applications.
- Collect and review borrower documentation to ensure it aligns with the application, facilitating a smooth submission to processing.
- Maintain frequent and effective communication with clients, guiding them seamlessly through the loan process.
- Collaborate with customer relationship managers to resolve issues and ensure loan quality and compliance.
- Strive to meet and exceed client expectations in every interaction.
- Operate with a focus on loan quality and adherence to lending laws.
- Consistently achieve or exceed loan production and quality performance goals.
What We're Looking For:
- A commitment to creating a truly customer and team-member-centric environment.
- A positive, winning attitude and a passion for delivering exceptional service.
- Strong phone skills, with the ability to build rapport and connect with clients easily.
- A highly motivated, enthusiastic self-starter who thrives in a team-oriented environment.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and creative thinking skills.
- The ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong organizational, follow-through, and time management skills.
- A keen attention to detail with a dedication to accuracy and quality.
- Adaptability to changing guidelines and processes.
- Flexibility to work up to 50 hours per week, including some weekends.
Qualifications:
- Active Loan Originator license compliant with NMLS SAFE Act
- 1-3 years of sales experience (high-volume call center environment is a plus)
- Proven ability to correctly and accurately structure and price loans.
- Extensive knowledge of Conventional, FHA, VA, refinance, (Jumbo, Non-QM, HELOC, and Seconds are a plus).
- Bilingual (Spanish) is a plus.
Required Skills:
- A positive attitude and proactive approach.
- Excellent organizational skills.
Pay range and compensation package:
- Fully commission with earning potential up to $400,000
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- PTO/Sick pay
