Responsibilities For more than 50 years, Northwest Behavioral Health has provided mental health treatment to individuals from Texas, Oklahoma, New Mexico, and Colorado. Located on the campus of Northwest Texas Healthcare System in Amarillo, Texas, we offer behavioral health treatment services for children, adolescents, adults, seniors and uniformed service members. Our facility has 6 inpatient units with 106 beds. Additional services we offer include 24 hours a day free behavioral health assessments, partial hospitalization and intensive outpatient mental health and substance use programs, clinic-based psychiatry and therapy services. New service offerings coming in 2021 include ECT, virtual reality exposure therapy, bio neurofeedback and CBT-I for insomnia. Our goal is to provide premier behavioral health services in a compassionate environment and to enhance the quality of life in the health of people in the communities we serve. We welcome you to join our amazing team of providers!
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POSITION SUMMARY: The Risk and Quality Coordinator is responsible for the ongoing, effective operation of Risk Management activities across all behavioral health units and off-site BH clinics. Such responsibilities include incorporation of the Corporate Risk Management TERM program into the overall functioning of BH and Clinics. With minimal supervision, coordinates the Core Measure compliance program in the BH Hospital. Additional responsibilities will include provision of consultative services for other Performance Improvement activities and assisting with compliance activities for all regulatory agencies. The Risk and Quality Coordinator supports an organizational culture of Safety and Service Excellence and practices the Service Excellence standards to all customer groups.
PROVISION OF SERVICES Demonstrates leadership and participation in the provision of departmental reports and patient safety initiatives. This includes reporting to various risk reduction and quality improvement teams and the Medical Staff Office. Responds to department needs with the ability to prioritize and direct departmental processes and activities. Demonstrates leadership and organizational skills in preparing claim files on potential and actual claims. Demonstrates appropriate leadership skills in planning, organizing, and coordinating risk and quality improvement activities in relation to the UHS and NWTHS mission, vision, strategic goals, and values, and in accordance with The Joint Commission leadership standards.
- Reports to Risk Director and CEO any potential risk or safety concerns
- Assists with preparation of reports and data for Patient Safety Council
- Manages patient safety and risk matters
- Tracks variance/event reports for trends and responds to them with appropriate action plans to mitigate risk
- Provides education to all departments as it relates to patient safety strategies and risk reduction
- Audits areas for compliance in risk reduction processes and strategies
- Identifies potential for risk avoidance through communication and interaction with clinical educators, nurses, physicians and ancillary providers
- Assists staff nursing focus groups to identify opportunities to improve patient safety
- Assumes responsibility to provide consultation, investigation and face to face contact with patients and/or visitors when needed.
- Coordinates and documents root cause analysis for adverse events as a proactive tool for high-risk processes. Manages implementation of action plan.
- Works with the Director of Risk to provide discovery and interrogatory documents for local counsel as needed for claims
- Assists local attorneys with preparation of employees, physicians and contract staff for depositions, mediation, and court proceedings
- Enters event data, claims data into Midas and STARS Enterprise.
- Communicates and updates Corporate Legal as it relates to open and potential claims
- Provides legal guidance to all units
- Attends and contributes to required meetings such as PSC, EOC, IP, Med Safety, Falls Committee and Psychiatric Committee as appropriate
- Maintains professional licensure
- Conducts concurrent reviews of the medical records for identification of core measure deficiencies
- Collects data regarding Core Measure compliance
- Collaborates with nursing staff and physicians to resolve core measure deficiencies
- Analyzes data regarding physician Core Measure practice patterns
- Provides staff and physician education regarding Core Measure compliance
- Develops and implements corrective action plans to address opportunities for improvement (OFI)
- Evaluates Core Measure corrective actions
- Communicates with patients and family members who voice concerns with care provided
Benefit Highlights: - Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- Career development opportunities within UHS and its 300+ Subsidiaries!
- HRSA STAR Loan Repayment site. In exchange for 6 year commitment, earn up to $250,000 in loan reimbursement
About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related
services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications EDUCATION, TRAINING, EXPERIENCE AND LICENSES/REGISTRATIONS REQUIRED:- Bachelor's degree in nursing, or other Healthcare related field. Minimum of 2 years of college required. Relevant work experience may be substituted for each year of required education.
- Minimum 3 years clinical experience.
- Experience in Healthcare Risk Management or Quality preferred
- Interview skills and experience in incident investigation.
- Demonstrates high level of organizational skills.
- Strong communication skills, both oral and written.
- Knowledge of computer hardware and software applications.
- Ability to perform statistical analysis on data collected via risk management reporting.
DISCLAIMER Northwest Texas Healthcare System, a subsidiary of UHS, is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS
and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
