Job Summary:
Effectively install, commission and support Applied Vision inspection technologies. Care for and develop business relations with customers through effective technical support and
communication. Perform audits of spare parts inventories and equipment at customer facilities in order to promote Applied Vision after Sales offerings. Conduct specialized training for customer’s onsite and at Headquarters on equipment. Domestic travel is up to 75% with occasional international travel.
Duties/Responsibilities:
- Install, commission and support all Applied Vision technologies at customer sites.
- Troubleshoot equipment issues using analytic approach and methodologies.
- Understand installation and utilize drawing files and electrical schematics.
- Ability to work with computers, navigate files and windows, and load software.
- Understand encoder logic, timing and sensor offsets.
- Work closely with customers to help them understand Applied Vision technology.
- Effective communicate with external customers and internal functional teams to get quick resolution.
- Monitor, document and track time on projects and work performed on projects.
- Provide accurate and timely timesheets and trip reports.
- Work closely and collaboratively with colleagues and Applied Vision functional teams.
- Create and explain effective inspection strategies that support customer needs.
- Drill, tap and mount equipment and sensors.
- Attention to detail with high quality of work: cable management and installation cleanliness.
- Ability to use multimeters, tachometers and other electrical and mechanical instrumentation that assists with troubleshooting and installations.
- Work closely with customers on the phone to provide remote diagnostic support.
- Utilize ERP system and maintain databases relative service operations.
- Work closely with inner company technical functions and manager to help resolve customer issues.
- Passion to maximize overall performance to customer needs and expectations as well as our Customer Service department KPIs.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Strong interpersonal skills with the ability to build very good working relationships with fellow Field Service Technician/Engineers and customers internal and external.
- Accurate and timely site visit reports and timesheets.
- Must have a passion for customer satisfaction and willingness to travel.
- Ability to work productively with minimal supervision.
- Clean driving record.
Education and Experience:
- BS in Engineering Technology (preferred) or combination of training certification.
- Strong technical background and 2 years of relevant customer facing experience.
Physical Requirements:
Ability to lift up to 50lbs and ascend and descend ladder’s regularly
The above statements are intended to describe the general nature of work performed by personnel assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
