Product Manager -(Mobile - Android Apps)
Location -Seattle, WA
• Partner with Business Analysts and Business Stakeholders to define scope and high level requirements for the integration with Hawaiian Airlines.
• Create user stories granular enough to be achieved in a single sprint, elaboration of Epics and Features, creating and maintaining the product backlog, supporting user and application testing and coordinating release activities
• Act as subject matter expert of capabilities in assigned portfolio and provide consultation to cross-functional partners
• Define roadmap necessary for integration with Hawaiian Airlines aligned to defined timelines.
• Define and manage the implementation plan in partnership with Technical Program Managers.
• Provides day to day support of the portfolio including managing support inquiries, responding to user feedback, creating communications, etc
• Partner with the User Experience teams as needed to provide guidance and prioritization during the product development process and participate in user research and product discovery activities
• Assist the product, engineering, and scrum team during regular ceremonies: feature review, grooming, sprint plans and demos by being the voice of the customer and communicating the value behind each product and prioritization decision
• Serves as project manager on small to medium initiatives where no project manager is assigned.
• Coordinates new and changed functionality with affected business groups to ensure seamless rollout of new capabilities
• Interacts as needed with external vendors in design, delivery and support of payment capabilities.
• Develops and reports on objectives and key results and builds ability to track and measure into offerings.
• Performs other duties as assigned.
Job-Specific Skills & Education
• Required
o 4 years of experience in product management, program management or product ownership
o Bachelor’s degree with a focus in a related discipline, or an additional two years of training/experience in lieu of this degree.
o Proficiency with product management methodologies (including user research and product discovery).
o Proficiency with software development methodology, including AGILE methods.
o Demonstrated knowledge of the software development life cycle (SDLC).
o Excellent written and verbal communication skills with diverse audiences, including both technical and non-technical customers, colleagues, and executives.
o Ability to facilitate user group meetings with stakeholders and drive agenda for a common solution.
o Demonstrated ability to interact with all levels of management cross-divisionally.
o Demonstrated ability to manage multiple projects with increased complexity.
o Demonstrated ability to manage conflict.
o High school diploma or equivalent is required.
o Must be authorized to work in the U.S.
• Preferred
o Prior product management experience with a team developing mobile applications for iOS devices
o Prior product management experience with a team developing applications for contact centers
o Prior product management experience with a team developing applications for payments or finance
o Prior airline industry experience
o Prior payment, financial or similar experience OR contact center experience
o Experience managing vendor relationships
Job-Specific Leadership Expectations
• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
