Sappi North America, headquartered in Boston with corporate offices in Portland, Maine, is a subsidiary of Sappi Limited, a global renewable resource company that uses every part of the tree to make sustainable woodfiber products. With over 12,000 employees and operations in seven countries, we serve customers worldwide. Our diversified businesses include Packaging, Speciality and Graphic Papers and Dissolving Pulp, offering premium products for various industries. From cosmetics packaging and food industry barrier papers to textiles and the clothes you wear, Sappi’s solutions are vital to the future of sustainable alternatives to plastic and other fossil fuel-based products.
Main Purpose
Member of the Global SAP O2C team, leverage strong functional, operational knowledge of the related business processes involving order-to-cash, demand planning and other related sales processes to support end-user use of the system, and perform initial diagnoses of system issues
Support major projects, working with corresponding cross functional business departments and with the Team Lead, understand functional and business roadmaps deployment schedules.
Works closely with various business partners including Global Process Owners, Business Process Engineers and IT peers to help define and test solutions in support of prioritized business initiatives across the SAP system and related integrated systems.
Main Responsibilities
- Assist with maintaining and implementing Sales & Supply chain systems.
- Coordinate with local and remote functional, SAP and development teams to solve issues.
- Assist with evaluating alternatives and performing cost benefit analysis and recommend solutions that minimize cost commensurate with acceptable risks
- Develops relationships with internal customers by being proactive, displaying a high level of knowledge of the business and by providing reliable system support and business process recommendations.
- Understand the mechanics of the Supply Chain business processes all business areas.
- Provide informed recommendations on various SAP Solutions focusing on Order to Cash, SAP Sales Distribution modules and or SCM/APO.
- Assist in the translation of business requirements and project scope into solutions in collaboration with both internal and external team members and business stakeholders.
- Works collaboratively with business partners to help identify opportunities to streamline or automate their operations.
- Manage multiple priorities to maintain a balance between day to day operations, projects and strategic development and to ensure deadlines are met.
- Review code and system configurations to develop a deep understanding of the systems solution that supports the corresponding business processes.
- Ability to perform first-level debugging of systems to analyse and resolve issues.
- Troubleshoot and triage problem reports, resolve, and escalate as required.
- Helps ensure data remains complete, accurate and valid during its input, update and storage.
- Supports and aligns with global IT vision, ensures that IT activities support global vision.
- Participate in global meetings to review application performance and project status.
- Participate functional testing across multiple SAP modules and integration with internal or external systems, assists with building alignment with business to perform user acceptance testing, and acquiring signoff.
- Partner with teams such as Supply Chain, Logistics and other IT and business subject matter experts to recommend proper governance steps/procedures to ensure full compliance of audit, controls and security requirements.
- As directed by Team Lead, Sales, lead production deployment, cutover or cloud migration activities with infrastructure team
- Other duties as assigned by the Team Lead.
Required Qualifications, Experience
- Minimum: Bachelor’s degree in Information Technology or related field.
- 3-5 years’ experience with SAP Sales Distribution and various Sales tools.
- Demonstrates a working knowledge of the SAP HANA Sales & Distribution module, including customization concepts, and areas of integration with S4 HANA Finance and Supply Chain Management.
- SAP Certification in SAP SD or S4HANA Order to Cash an added advantage.
- Familiarity with programming methods, SAP user-exits and working knowledge of debugging, or ability to learn.
- Experience in working within international global teams an added advantage.
- Excellent communication, problem solving, and customer service skills are essential.
- The ability to express complex concepts effectively to the business, yet technical enough to have a detailed review of designs and approaches with technical resources
- The ability to work well with people from many different disciplines and cultures with varying degrees of IT experience.
- Experience with manufacturing processes and systems.
- Experience with SAP WM and TM is desirable.
Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.
Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
