LEASING CONSULTANT – Hartford, CT
Position Summary:
RMS Companies, a Connecticut based real estate development company, is seeking a full-time leasing professional who is self-motivated, enthusiastic and customer service oriented. This is an exciting opportunity to work in a fast-paced environment at our properties in Hartford, CT. The Leasing Consultant directly interacts with potential customers in person, on the phone, and over email. The Leasing Consultant forms connections with a wide variety of community constituencies and leverages every tool at their disposal to create leasing activity for vacant units. The Leasing Consultant acts as RMS’s representative in the community and serves as an advocate for the building and the brand. The Leasing Consultant reports to the Property Manager.
Position Responsibilities:
- Act as a professional, courteous, and enthusiastic ambassador of the building and RMS brand to all potential customers, existing customers, and third parties.
- Interact with customers who walk into the building with inquiries.
- Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information.
- Give tours of the building and units to prospective customers – both walk-ins and appointments
- Develop deep knowledge of the building and the brand. It is their responsibility to accurately, concisely, and passionately articulate the benefits of our property compared with the competition.
- Accurately record touchpoints and follow-ups
- Manage the leasing process including contracting, the application of any promotions or negotiated benefits, and the completion of the lease paperwork and initial payments.
- Utilize leasing and property management software to track leads, opportunities, and contracting.
- Work with the back-office staff on any payment issues.
- Monitor marketing and promotional initiatives, act as a brand ambassador and represent the RMS experience.
- Monitor customer requests such as the types of units they want, the kinds of amenities they react well to or do not see as a differentiator, and competing buildings they are looking at. Track this information in partnership with the Property Manager and other company leaders.
- Manage collateral distribution. Request new marketing collateral to align with prospective customers’ needs. Work with the Property Manager and, when required, the Corporate Team to design this collateral.
- Monitor the building for maintenance needs and communicate to the Property Manager
- Interact and engage the local community, attend local events, build relationships.
- Help plan day-to-day marketing efforts including email blasts and resident events.
Position Requirements:
- Bachelor’s degree preferred.
- A minimum of two years of customer service experience is as well as one year property leasing experience.
- Positive energy and willingness to learn is a must.
- This is an excellent opportunity to grow with a successful, expanding real estate firm with openings throughout Connecticut.
- This is a full-time position, and candidates will be required to work on Saturdays & Sundays with two consecutive weekdays off weekly.
Equal Employment Opportunity
