Job Title: IT Help Desk / Support Technician
Location: Frankfort, KY (40601)
Workplace Type: 100% Onsite
Employment Type: Long-term Contract
Pay: $25/hr for Tier 2
Job Description:
We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. These candidates will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.
Tier 2 Help Desk
Responsibilities:
- Advanced Troubleshooting: Solve more complex system problems, like software bugs or data issues.
- User Training: Teach users how to work with more advanced features and write simple guides.
- Problem Analysis: Figure out what’s causing recurring problems and help fix them.
- Collaboration: Work with the Tier 3 team and system administrators to solve issues and improve the
- system.
- Documentation: Keep system help articles and troubleshooting guides up to date.
Qualifications:
- 3+ years of experience in IT support or technical troubleshooting roles.
- Experience working with a ticketing system, such as ServiceNow, JIRA, Zendesk, Remedy, etc.
- Proven experience in phone technical support, with enterprise-level support being a plus.
- Strong troubleshooting abilities for both software and hardware issues.
- Clear and e^ective communication skills, especially when helping non-technical users.
- Ability to walk non-technical users through complex fixes in a clear, understandable way.
- Excellent problem-solving and customer service skills to provide a good experience for end-users.
About EEG: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship,
