Job Title: Fraud Specialist- Entry Level
Location: Overland Park KS
Hybrid
Pay Range - $18 to $20
Logistics Time: Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.
Must be able to work flexible schedule including nights, weekends and holidays.
Description
- At least 1 year relevant experience required.
- Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
- This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices.
- Evaluate fraud trends related to fraudulent orders and identity theft.
- Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action.
- Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations.
- Establishes and improves fraud-related process.
- Identifies issues and recommends solutions on team projects.
Position Summary:
- Reviews, identifies, and deters fraudulent activity.
- Takes inbound calls and referrals from victims of fraudulent activities.
- Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
- Must have excellent conversational skills in English
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School diploma or equivalent
- One year experience operating a computer in a Windows based environment
- One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
- What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience?
- Customer service and call center skills
- Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Thanks
Amanr@aditiconsulting.com
