Job description
ABOUT GOODLEAP: We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.
We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.
As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life’s basic needs for people in developing regions of the world.
If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us.
Summary:
The O&M Data Analyst will drive improved operational performance and Partner oversight for GoodLeap through regular analysis of Third Party Owner operational projects and Partner performance data and provide project management support for key projects and reoccurring meetings.
Analyze data, help identify blind spots, uncover trends (both positive & negative) and identify opportunities to improve business processes, partner oversight, and the customer experience, and ultimately help the team drive continuous improvement and achieve business objectives.
Essential Job Duties and Responsibilities:
- Provide project management support for the O&M Relationship Manager, including interacting with platform vendors, coordinating project streams, and updating stakeholders with program progress.
- Perform analysis on available data including PV system production, PV system consumption, open field service ticket creations and completions, SLA’s outlined in the business to business O&M Agreement.
- Demonstrates a Continuous Improvement (CI) mindset.
- Exceptional communication skills (both written and verbal).
Required Skills, Knowledge and Abilities:
- 1‐3 years progressive job experience with significant emphasis on IT and Technology customer experience solutions
- 1‐2 years’ experience using data tools and creating queries preferably utilizing either SFDC or Tableau
- 1‐2 years’ experience in project management
- 1‐2 years’ experience in conducting deep research and analytics to solve business problems
- Strong influencing and communication skills
- Minimum 1 year exposure to professional presentation development (PPT)
- Excel Master: Highly proficient in Microsoft Excel, with expertise in managing large datasets, utilizing VLOOKUPs, creating pivot tables, and performing breakeven calculations
- Proficient in data tools, preferably SFDC and Tableau
- Project management/ organization
- GED/ High School Diploma required
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Type: Full-time
Pay: $80,000.00 per year
