Our banking client in Denver, CO is looking for a new Cards & Payments Manager to join their team! If you have strong experience supporting commercial credit/debit card accounts and other commercial banking treasury management products, and have experience leading/supervising a team, we want to chat with you!
*This is a full-time, onsite position in the Denver Metro area - local candidates only.
*Candidates must be eligible to work on a W2 basis - no C2C or visa sponsorship available.
YOUR Why
The Card & Payments Manager is responsible for the management and oversight of the Card & Payments Team’s operations and the future direction of our client’s Card & Payment Department which involves the following areas of responsibility: Debit and Credit Card Services, digital and mobile wallet payments, instant card issuance, card and digital payment fraud strategies, dispute processing functions, and integrated payables. This position will also serve as the subject matter expert on current and emerging card and digital payment-related issues and is responsible for research, development, and implementation of new and/or improved applications and processes.
How YOU Will Spend YOUR Days
- Provide leadership to the Card & Payment team through effective goal-setting, delegation, and communication.
- Accurately and timely servicing of the bank’s commercial credit card portfolio.
- Assisting the commercial bank teams with complex commercial card sales; including meetings with prospects, performing system demos, and providing guidance on mapping complex commercial hierarchies.
- Act as primary liaison for VISA card processor, ATM, Point of Sale (POS) networks, and other card-related vendors.
- Assist SVP Treasury Management in establishing and executing payment strategy initiatives.
- Investigate new technology and innovation related to card and digital payments; provide recommendations and implement applicable products and services. Recommend enhancements and additional services to increase card usage and client satisfaction.
- Review and implement improved operating policies and procedures and ensure the proper implementation and maintenance of approved changes.
- Evaluate current systems, applications and procedures, and implement enhancements to improve efficiency and client service.
- Ensure situations involving ATM, card, and digital payment fraud are identified and properly reported.
What YOU Bring
- 7+ years of professional card related experience with a financial institution.
- 3+ years of supervisory experience.
- Proficient with Microsoft Office Suite.
- Knowledge of ATMs and ATM Network operations; Regulation Z, Regulation E and Regulation CC; and Card Association Regulations and payment processing operations.
- Ability to effectively present information and respond to inquiries from clients, broader management, and vendors; develop cooperative relationships with all levels of associates throughout the Company.
- Knowledge of banking core systems and other related computer applications.
- Project management and training experience preferred.
- Strong attention to detail and accuracy; professional and courteous communication skills.
- Strong verbal, written, and customer service skills. Critical thinking and problem solving. Ability to effectively communicate between key internal business partners.
