NOC SPECIALIST
Provides support in a 24x7x365 days/year role that monitors, tracks, and escalates Tower lighting issues to ensure company compliance with FAA/FCC notification requirements.
Essential Job Functions
- Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC.
- Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
- Open, track, and close NOC trouble tickets with the regions.
- Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
- Assist in the monitoring and control of headquarters building and site security.
- Interface with field personnel to verify repairs and testing of lighting alarm systems.
- Assist in resolution of NOC daily reports.
- Basic troubleshooting and configuration of tower monitoring and lighting systems.
- Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
- Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
- Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.
Education/Certifications
- High school diploma or GED
Experience/Minimum Requirements
- Prior customer service and/or service dispatch experience in NOC environment.
Other Skills/Abilities
- Basic telephone operation skills
- Excellent customer service skills
- Proficiency in Microsoft Office programs
- Skilled at completing tickets for maintenance purpose
- Ability to handle multiple simultaneous calls
- Knowledge of wireless communications a plus
