Our Client Service Associates (CSA) is a critical part of the Wealth Management Team, providing a broad range of technical and client management support to firm Senior Advisors, Advisors, and clients. This role acts as a liaison between our clients, Advisors, custodians, and Operations Team.
Specific job responsibilities
- Provide a variety of functioning services and proactive follow-through to clients and the Wealth Management Team, including preparation of new account applications, asset-transfer forms, client-specific requests at various custodians (e.g., check requests, distributions), preparation of alternative investment paperwork including processing fundings and/or periodic capital calls, custodian communication regarding tax document distributions, etc.
- Timely respond and resolve client requests/inquires.
- Monitor new accounts set-up, closing accounts, and transfers; troubleshoot issues with Custodians and keep all parties apprised of status through recurring updates.
- Meet regularly with Advisor Teams to prioritize workload, provide timely updates on client service tasks, and escalate potential issues.
- Add and maintain accurate client information in our CRM
- Participate in team meetings and firm initiatives/projects to streamline firm policies and procedures and to evolve the client experience.
Preferred Skills & Experience
- Bachelor’s Degree with a minimum of 4+ years of client service experience within an RIA firm or 5+ years of relevant work experience.
- Familiarity with brokerage or registered investment advisory firm operations, preferably with prior RIA end-client exposure.
- Must be detail-oriented, possess strong organizational skills, and work well under pressured time constraints while meeting strict deadlines.
