Our client is currently seeking a ServiceNow CMDB Analyst
This position is hybrid to Coppell, TX 3 days a week onsite
- The Configuration Management Database (CMDB) contractor will support the strategy, planning, design, implementation, management and performance of Configuration Management solutions that will effectively and efficiently support the strategic objectives and operational needs
- Experience with ServiceNow
- Understanding capabilities, business applications, services, products, software packages, and their functionality in the ITIL model
- Comprehension of and the ability to communicate and implement the ITIL CMDB model
- Comprehension of the ServiceNow CSDM model
- Operational experience creating and managing CIs in the ServiceNow CMDB and AMDB
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
- Broad general knowledge of IT infrastructure topology including typical product, application, server, and networking configurations
- Experience with Microsoft Office desktop tools (Project, Word, Excel), Atlassian tools (JIRA, Confluence)
