AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.
The successful candidate will be responsible for inbound and outbound calls, as well as responding to internal and external emails, including Freshdesk tickets. Operating in a fast-paced environment, you'll thrive on the challenge, ensuring efficient filing of both warranty and non-warranty claims with manufacturers. Preparing detailed quotes and invoices, your precision and swiftness will be paramount, especially during our bustling peak seasons, such as fitness and outdoor pursuits. Maintaining a high level of productivity in daily tasks is essential for delivering exceptional customer service. With a deep understanding of our client services, you'll adeptly communicate with both team members in the customer service department and our valued clientele. It's an opportunity to contribute meaningfully to a vibrant team and grow within a supportive environment.
