6+ month contract
Onsite in San Jose, CA
Client in Computer Software Industry
Job Description:
looking for a Desktop Support Engineer (Level 2) who is energetic, and a motivated individual to provide best in class Deskside Support to companies North America region while working from our Corporate Headquarters in San Jose. Successful candidate will be working with a team of 5 engineers in a Tech-Stop providing support to the Corporate and NA Field employees.
Engineer will have a key role & responsibility supporting a MacOS development environment while working closely assisting the company Global Apple infrastructure architect who is based in San Jose.
This person will be joining a dynamic IT organization working with & actively collaborating with cross functional groups, participating in global IT projects, and working on improving processes and procedures to support companies operations.
The successful candidate should be interested in learning and supporting cutting edge technologies to deliver Best in Class services to our employees. Ability to quickly comprehend the functions and capabilities of new technologies.
The Desktop Support Engineer – (Level 2) will be based in San Jose & report directly to senior leader, .
Job Responsibilities:
· Support company IT Mac OS global architect.
· Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues
· Provides support and administration of Mac workstations via JAMF management tools
· Troubleshoot applications issues on across multiple platforms including smart devices.
· Assist users in daily problem solving at our Techstop that relate to local user issues @ San Jose Headquarters
· May be required to work occasional unusual hours based on emergencies, maintenance needs or onsite projects.
· Management inventory of systems & accessories while adhering to asset management process.
· Manage assigned tickets while ensuring adherence to stated SLA’s for all Jira tickets
Requirements;
Must haves:
· 5 years’ minimum hands-on Mac experience is simply a must! We need this candidate to have experience with MAC and confident with MAC hardware\OS. Any additional skills on the backend infra of MAC is beneficial.
· 5 years’ Experience working on windows & related hardware.
· IT2 level support experience is needed in managing escalated issues, working issue that have possibly already gone through level 1 support.
· Experience working with teams, working on projects and driving initiatives.
· 5+ years’ continued experience in IT role preferable within multinational.
· Experience troubleshooting MAC systems in global environment.
· Hands on Windows installation & troubleshooting experience.
· Experience troubleshooting windows systems in global environment
· Experience with all aspects of laptop, desktop & peripheral hardware.
· Experience working on projects & ability to drive & own initiatives is essential.
Nice to have:
· Deep OS and configuration troubleshooting.
· Experience with systems tools including SCCM
· Experience with Linux both installation & troubleshooting.
· Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
· Knowledge and ability to troubleshoot basic networking problems.
· Ability to develop scripts to automate common activities such as removing machines from the domain, adding or subtracting applications post image, etc.
· Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
· Ability to build MAC & Windows OS images and upgrade of OS & Microsoft O365 through SCCM.
· Software packaging and deployment through SCCM.
Additional Skills/Preferences:
The successful candidate should:
· Be a team player
· Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
· Confident abilities to communicate and present effectively.
· Be able to work and integrate well in a team environment
· Have a pro-active attitude to problem solving and optimization.
Personal skills:
· Friendly, pleasant with high communication skill.
· Self-learner. Highly motivated. Open minded.
· Works independently. Requires minimal guidance.
· Ability to quickly comprehend the functions and capabilities of new technologies
· Systematic view for complex environments
· Ready and enjoys learning new things with a can-do attitude.
· Knowledge of the EDA business a bonus.
Check what we can offer you:
· Possibility to cooperate with people from around the world in an expanding global organization.
