Job Overview:
We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and demonstrate the ability to balance multiple tasks in a fast-paced environment. This is an onsite position at our Westminster, CO office.
Key Responsibilities:
- Accurately enter and maintain customer orders, quotes, and sample requests in the system.
- Respond promptly to customer inquiries via phone and email, delivering exceptional service.
- Monitor and communicate the status of backorders to customers.
- Process customer requests for MSDS, literature, and other documentation.
- Update and manage special pricing in the system.
- Enter and track repair and rental orders.
- Expedite customer orders as necessary to meet deadlines.
- Input new customer data into the system and maintain records.
- Collaborate with internal teams to enhance the customer experience.
- Uphold professional relationships and project a positive image of Krayden, Inc.
- Ensure compliance with AS/ISO standards and internal procedures.
- Perform additional customer service-related duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- At least 1 year of experience in customer service, preferably in a high-volume call and email environment. Experience in distribution or manufacturing is a plus.
- Proficiency in Microsoft Office Suite, ERP, and CRM systems.
- Strong communication skills, both verbal and written.
- Excellent listening and problem-solving skills.
- Ability to manage tasks under pressure in a fast-paced environment.
- Bilingual in Spanish and English is preferred but not required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
