Russell Tobin's client, a leading manufacturing company, is hiring Customer Service Representative at New York, NY (Remote) (For local candidates only)
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Employment Type: Contract/Remote
Location: New York, NY 11050 (Remote)
Pay range: $17.50/hr - $20.00/hr
Job Responsibilities:
- Answers incoming calls and processes orders.
- Resolves customer complaints, troubleshoots issues to determine best path for resolution.
- Correctly documents customer interactions and tracks call types.
- Maintains support service levels and upholds Luxottica’s Customer Service standards.
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
Basic Qualifications:
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A clear team player with strong interpersonal skills
- Ability to maintain composure when dealing with difficult customer situations
- Excellent time management skills – must be able to prioritize tasks efficiently
- Strong PC skills including MS Office; Word and Excel
- Ability to navigate information systems and internet
Preferred Qualifications:
- Higher education degree
- Previous experience using SAP
- Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
- Bilingual French
Benefits Info
- Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
