Insight Global is looking for a Help Desk Technician to provide on-site tier 1/tier 2 support for a large bioculture team based in the Immokalee area. This role is five days on-site.
Responsibilities:
* Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
* Perform remote troubleshooting through diagnostic techniques and pertinent questions.
* Determine the best solution based on the issue and details provided by employees.
* Walk employees through the problem-solving process.
* Direct unresolved issues to the next level of support personnel.
Qualifications:
* Proven experience as a help desk technician or other customer support role.
* Tech-savvy with working knowledge of office automation products, databases, and remote control.
* Good understanding of computer systems, mobile devices, and other tech products.
* Ability to diagnose and resolve basic technical issues.
Compensation:
This position is paying between $50,000-$56,000 annually based on candidates years of experience, education, certifications, etc.
