Job Overview:
Under direct supervision, the Technical Support Engineer performs a variety of routine support activities in the technical support function. This role acts as a technical liaison, providing troubleshooting and repair support to field engineers, technicians, and customers.
Key Responsibilities:
- Provide technical troubleshooting and repair support for company field engineers, technicians, and customers.
- Assess and respond to situations where standard procedures have failed to isolate or fix problem equipment or software.
- Report design, reliability, and maintenance issues to the engineering team.
- Assist the Sales Manager and dealers with price quotes, technical questions, and product demonstrations.
- Coordinate with Sales, Material Control, and Quality Control on customer queries.
- Collect background data (cost, order history, etc.) to assist in large order negotiations.
- Maintain competitive literature and pricing files for ready reference.
- Write application notes.
- Assist with touchscreen product return testing and analysis.
Qualifications:
Must have an Engineering Degree in one of the following fields:
- Electrical Engineering
- Mechanical Engineering
- Industrial Engineering
- Open to new graduates with degrees in electrical/electronics engineering.
- Experience with Ladder Logic is a significant plus.
- Experience in troubleshooting PLCs, displays/interfaces, sensors, batteries, and wiring diagrams.
