Essential Duties and Responsibilities
- Efficiently manage a variety of administrative tasks, including handling incoming calls, processing orders, addressing inquiries and issues, maintaining files and databases, issuing credits, preparing quotes, expediting orders, and generating sales reports.
- Identify and assess customer needs to ensure high levels of satisfaction.
- Demonstrate strong verbal and written communication, as well as presentation skills.
- Serve as the primary point of contact for customer inquiries, as well as for outside Sales Representatives and Manufacturing Representatives.
- Build and maintain trustful relationships through open and interactive communication.
- Provide accurate, complete, and timely information using appropriate tools and methods.
- Address customer complaints, offer timely solutions, and follow up to ensure issue resolution.
- Manage pricing administration, including data entry, monitoring, updates, tiered level pricing by segment, and reporting.
- Collaborate with Procurement and Engineering as needed for re-quotes.
- Oversee customer supply chain management, stocking requirements, and forecasting reviews.
- Assist Engineering in maintaining current drawing specifications and managing item descriptions.
- Keep accurate records of customer interactions, quotations, outstanding issues, and process customer accounts, saving documents in the CRM system as required.
- Proactively engage with customers, staying informed of upcoming needs, forecasts, changes, and expectations.
- Regularly reach out to customers, setting goals for contact schedules and managing outbound calling campaigns.
- Manage sales activities and customer concerns for specific accounts, especially in regions without an assigned Sales Representative.
- Act as the lead contact for designated C & D accounts.
- Perform other tasks and special projects as assigned.
Qualification Requirements
Education and Experience
- College education (Associate's Degree or Bachelor's preferred) is recommended but not required.
- 2-4 years of proven customer support and order management experience, preferably within the made-to-order steel or steel service center industries.
- Experience in supply chain management, forecasting, and stocking programs is preferred.
- Strong written and verbal communication skills.
- A track record of exceeding quotas and strong teamwork skills.
MS Office & Mathematical Skills
- Strong proficiency in MS Office applications, including Word, PowerPoint, Excel, and Outlook, is preferred.
- Experience with Excel is highly desirable.
- Solid math and writing/grammatical skills.
Desired Skills and Experience
Essential Duties and Responsibilities
Efficiently manage a variety of administrative tasks, including handling incoming calls, processing orders, addressing inquiries and issues, maintaining files and databases, issuing credits, preparing quotes, expediting orders, and generating sales reports.
Identify and assess customer needs to ensure high levels of satisfaction.
Demonstrate strong verbal and written communication, as well as presentation skills.
Serve as the primary point of contact for customer inquiries, as well as for outside Sales Representatives and Manufacturing Representatives.
Build and maintain trustful relationships through open and interactive communication.
Provide accurate, complete, and timely information using appropriate tools and methods.
Address customer complaints, offer timely solutions, and follow up to ensure issue resolution.
Manage pricing administration, including data entry, monitoring, updates, tiered level pricing by segment, and reporting.
Collaborate with Procurement and Engineering as needed for re-quotes.
Oversee customer supply chain management, stocking requirements, and forecasting reviews.
Assist Engineering in maintaining current drawing specifications and managing item descriptions.
Keep accurate records of customer interactions, quotations, outstanding issues, and process customer accounts, saving documents in the CRM system as required.
Proactively engage with customers, staying informed of upcoming needs, forecasts, changes, and expectations.
Regularly reach out to customers, setting goals for contact schedules and managing outbound calling campaigns.
Manage sales activities and customer concerns for specific accounts, especially in regions without an assigned Sales Representative.
Act as the lead contact for designated C & D accounts.
Perform other tasks and special projects as assigned.
Qualification Requirements
Education and Experience
College education (Associate's Degree or Bachelor's preferred) is recommended but not required.
2-4 years of proven customer support and order management experience, preferably within the made-to-order steel or steel service center industries.
Experience in supply chain management, forecasting, and stocking programs is preferred.
Strong written and verbal communication skills.
A track record of exceeding quotas and strong teamwork skills.
MS Office & Mathematical Skills
Strong proficiency in MS Office applications, including Word, PowerPoint, Excel, and Outlook, is preferred.
Experience with Excel is highly desirable.
Solid math and writing/grammatical skills.
