IT Support Technician
This is a 6-month contract to hire position.
This is an onsite support role(NOT remote) in AZ. You will mainly support our locations in Avondale & Surprise. You will also support our other sites in Peoria & Mesa. Additionally, you will serve as a backup coverage in Tucson, if that Support Tech is on PTO. You must be available to travel out of state (rarely) for any project-based work.
You must use your own vehicle to travel to sites and will be reimbursed at the company's standard rate for mileage for any trips other than you commute to and home from work.
You must be able to work flexible hours, as needed, and be on-call or work some weekends.
Visionaire Partners offers a 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
RESPONSIBILITIES:
- Approx. 60% in-person deskside support & 40% phone/helpdesk support
- Resolve Level l Incident & Service Request tickets
- Troubleshoot & resolve incident tickets related to hardware, software, & network issues
- Triage Level II / III Incident & Service Request tickets
- Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
REQUIRED SKILLS:
- 3+ years of technical support experience
- Windows support
- MS Office support
- Active Directory
- Network support and troubleshooting
- Able to image/configure an out-of-the-box PC
- Able to re-image PCs and install approved apps and systems access
- Strong working knowledge of email spam filtering tools
- Able to validate that a PC is fully encrypted
- Software and hardware support
- Ability to work flexible hours as needed and be on call or work some weekends
- Consultative personality
- Must have a valid driver's license & clean driving record
- Must own a reliable vehicle
- Must be able to transport IT equipment between offices
- Must be able to use your personal cell phone for work calls & texts
- Ability to pass a complete background check & drug test (excluding marijuana).
**W2 ONLY; No 3rd Parties / C2C / Visa Sponsorship**
