Job Description:
Installs, operates, maintains, repairs (Break/Fix), and modifies printer devices. Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors, and company representatives. Acts as local on-site representative to customer's organization.
This position is for an onsite customer dedicated position in the Cleveland, OH area. Responsible for the overall remedial and scheduled service for customer devices under contract. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
