REQ ID – 34005030
ROLE – HRIS Support Analyst
LOCATION – Austin - Hybrid
MAIN SKILLS – Employee HR support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS, Fluent in English; Spanish, Portuguese, or French is also preferred, experience using Workday and ServiceNow
Responsibilities:
- Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
- Ensure employee inquiries are properly researched and handled in the most complete and professional way.
- Connect with employees by phone and email to explore their needs and determine level of support required.
- Use your exceptional analytical skills to research and resolve complex and sensitive issues.
- Take ownership in the employee experience and contribute directly to the company culture for all employees.
- Obsess over the customer experience in every interaction.
- Document employee inquiries
Qualifications:
- Fluent in English; Spanish, Portuguese, or French is also preferred
- You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
- You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
- You have previously worked with MacOS or have a strong desire to learn.
Education / Experience:
- You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources.
- Bachelor’s degree or equivalent and relevant work experience
- Experience with HRIS systems (Workday, Oracle, PeopleSoft, SAP, etc)
- Experience with CRM system (ServiceNow is preferred)
- Experience with Mac OS preferred.
