True Environmental is a national engineering firm seeking a proactive and customer-focused Help Desk Specialist to provide first-line technical support to our diverse, nationwide team. This
entry-level role is ideal for an individual eager to grow within IT, offering hands-on
experience and professional development opportunities in a supportive environment. The
Help Desk Specialist I will manage incoming support requests, troubleshoot technical
issues, and ensure a seamless, productive experience for all employees across our various
locations. Support will be provided both in person, and remotely through phone, email, and
VPN.
Key Responsibilities:
• User Support: Deliver responsive, first-line support for employees, addressing and
resolving technical issues to meet satisfaction and productivity goals.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues.
Escalate complex problems when needed.
• System Setup and Maintenance: Assist with configuring and deploying new
workstations, including OS installations and peripheral setup, ensuring standards
and company protocols are followed.
• Documentation: Maintain accurate records of issues, resolutions, and procedures
in the IT knowledge base and help desk tracking software.
• Remote Support: Provide support for offsite and traveling employees through
remote access tools, ensuring accessibility and functionality.
• Inventory Management: Track and manage IT assets, updating equipment logs and
maintaining accurate inventory records.
• User Access Management: Assist with account setup, password resets, and
permissions, adhering to security protocols and company policies.
• Customer Service: Communicate effectively with end-users across all levels,
fostering a positive support experience with a focus on professionalism and
proficiency.
Minimum Qualifications
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or
related discipline, or equivalent experience. (2 years of professional experience equates to Associate's, 4 years equates to Bachelor's.)
• Proficiency with Windows-based systems and familiarity with macOS.
• Must be able to provide support at our Florham Park, NJ office, with occasional
travel to other offices as needed.
• Strong understanding of network fundamentals (TCP/IP, LAN/WAN) and experience
troubleshooting network-related issues.
• Experience with Active Directory, Microsoft 365, and standard office software
applications.
• Knowledge of remote support tools, including VPN, Teams, and Zoom.
• Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) and
endpoint protection.
• Knowledge of inventory tracking and IT asset management best practices.
Preferred Qualifications
• Strong troubleshooting and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, able to deliver exceptional
customer service.
• Ability to manage time effectively, prioritize tasks, and work under pressure.
• Team-oriented, with a willingness to learn and support colleagues as needed.
• Eagerness to stay updated on emerging technologies and IT trends.
Work Environment and Additional Requirements:
• CompTIA A+ or Network+ certification is preferred.
• Flexibility to work occasional evenings or weekends and to serve as “Critical
Personnel” during emergencies.
What We Offer
• Competitive salary and benefits package.
• Opportunities for professional development and IT certifications.
• A collaborative and supportive work environment.
• Clear career advancement pathways within our growing national firm.
