Technical Support Engineer

Prosperix • the dalles, or, us • 6d ago

Responsibilities:

Monitor and reduce damage to data center hardware parts.
Assist site leadership in implementing damage reduction strategies through process checks for handling, packaging, and storage.
Execute the damaged parts process, ensuring proper verification and quarantine of damaged items.
Support key field campaigns and failure investigations.

Daily Tasks:

Conduct damage inspections and repairs on critical parts.
Perform quick testing on approximately 100 Printed Circuit Board Assemblies (PCBA) weekly.
Verify damage claims for up to 100 parts each week.
Repair damaged components, including cleaning thermal paste and straightening connectors.
Audit handling, ESD processes, and packaging at various touchpoints in the Data Center.

Qualifications:

Mandatory:

Bachelor’s Degree or equivalent experience in a technical field.
3+ years of experience in a technical role.
Knowledge of electronic parts used in Data Center hardware (e.g., motherboards, DIMMs, hard drives).
Ability to conduct first-level failure analysis of electronic components.
Familiarity with inspection equipment (e.g., stereo microscopes).
Proficiency in PC data recording and reporting.
Strong communication skills and ability to influence others.
Physical capability to handle medium to heavy materials.

Desired:

Experience in quality assurance within the electronics industry.
Background in troubleshooting and repairing server/storage/networking products.
Familiarity with spreadsheets and databases

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