The Commissioning & Field Service Specialist is responsible for the installation, commissioning, and start-up of industrial processing systems as required. This individual will become familiar with all major subsystems of copper and aluminum rod mills and will provide process installation guidance and support. The Specialist will interface with various areas of the organization to drive continuous improvement in processes and equipment.
Key Responsibilities:
- Supervise customer installations of processing systems independently.
- Utilize in-depth knowledge and experience to install, configure, commission, and troubleshoot subsystems, including pumps, motors, and valves.
- Solve complex problems to identify process and equipment improvement opportunities.
- Assist in the specifications, installation, and modification of systems.
- Manage the service program, including periodic audits, vibration analysis monitoring, and preventive maintenance for end users.
- Develop and maintain preventive maintenance documents for equipment sold to end users.
- Conduct customer training on system features and general maintenance.
- Transfer operational knowledge to customers and new employees through various forms of communication, including training and presentations.
- Serve as a resource to answer technical questions from existing and prospective customers and new employees.
- Produce daily progress reports during startups and field service visits.
- Prepare reports, analyze data, and make recommendations for improving operations and solving maintenance-related issues.
- Document customer visits, process audits, and troubleshooting approaches clearly.
- Willingness to travel internationally, potentially for several weeks at a time, up to 25%.
Education, Experience, and Skills:
Required:
- Minimum Education Level: Bachelor's degree in Engineering or equivalent experience (15+ years).
- Years of Experience: 5+ years in installation and maintenance of industrial equipment.
Preferred:
- Years of Experience: 10+ years.
Other Preferred Skills, Licenses, & Certificates:
- Strong interpersonal communication and organizational skills; a strong team player with analytical and problem-solving abilities.
- Self-starter with a passion for problem-solving and continuous improvement, requiring minimal supervision.
- Proven track record of successful project completion.
- Experience with AutoCAD or the ability to learn this software.
- Ability to interpret technical drawings, schematics, and OEM manuals.
