Purpose of Position:
The Security Operations Center Agent monitors all locations to support store operations, deter loss, identify shrink opportunities, address alarm events, and provide for physical security and safety awareness.
Essential Duties and Responsibilities:
- Serves as first contact LP support to store leadership for matters related to LP
- Assess, prioritize, and respond to incoming calls (theft, incidents, alarms)
- Appropriately leverage store personnel to mitigate active malicious behavior and prevent loss
- Develop and conduct investigations leveraging all available business resources
- Report incidents of loss to appropriate law enforcement agencies
- Maintain detailed records of daily activities by location, activity type, and outcome
- Actively engage in ongoing forensic video review to identify deviation from expectations related to shrink (internal, external, process)
- Conducts structured remote audits within assigned areas to support and enhance store operations
- All other duties as assigned
Qualifications:
- Excellent verbal and written communication skills
- Ability to work independently with minimal supervision
- Ability to provide direction and make sound decisions in elevated stress situations
- Ability to multitask
- Ability to deal with conflict in a professional manner
- Knowledge of closed-circuit television (CCTV) systems and Microsoft Office
- Meticulous attention to detail
- Ability to handle sensitive information with a high level of confidentiality
Education/Experience:
- High School Diploma or equivalent required
- 1-year Asset Protection (or related field) experience preferred
Certificates, Licenses, Registrations:
None.
Supervisory Responsibilities:
None.
Work Environment/Physical Demands:
The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position is considered sedentary and involves sitting most of the time, but may involve walking or standing for brief periods of time.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, and stoop/kneel to handle computer equipment
- The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work
- While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)
Travel Requirements:
This position does not require travel.
Sportsman’s Warehouse is an Equal Opportunity Employer.
