Essential Job Requirements:
- Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.
- Deploy and set up IT equipment such as PCs, printers, and telephones.
- Assist with office moves by managing the relocation of IT equipment.
- Maintain an organized inventory of hardware and parts.
- Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
- Set up laptops and other hardware for events, meetings, and conferences as needed.
- Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
- Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
- Track the status of issues and repairs, maintaining clear communication with users.
- Offer training and assistance to staff on audio/video technology and usage.
- Maintain a professional demeanor while fostering a cooperative environment with legal staff, peers, and administrators.
- Adapt to changes in the workplace and integrate new technologies into daily operations.
- Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
Skills, Knowledge, and Abilities:
- Two-year degree from a college or technical school or equivalent job-related experience preferred.
- Proficient understanding of audio/video conferencing technologies.
- Experience and understating of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules.
- Experience working with Microsoft Surface laptops and related hardware with excellent problem-solving skills with a focus on diagnosing hardware and software issues.
- Strong understanding of Windows 10/11 and Microsoft 365 environments.
- Ability to work independently with minimal supervision, as well as collaboratively within a team.
- Strong relationship-building skills with all levels of the organization.
- Capable of performing under pressure while providing confident technological support.
- Professional representation of the firm in various situations, interacting effectively with staff and external resources.
- Exemplary customer service skills.
- Excellent time management, organizational, and multitasking abilities.
- Reliable attendance record and punctuality.
- Availability for additional hours to support events as needed.
- Adherence to all firm policies and procedures.
- This position requires in-office presence five days a week.
- Ability to travel to other locations as necessary, including New York, Washington DC, Palo Alto, CA, or Utah.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
