Title: Customer Service Representative (CSR)
Location: Union City, CA
Hours: 8:00-4:30pm (Onsite)
Duration: 23 weeks (Opportunity for extension)
Pay: $19 an hour
Job Description:
As a Customer Service Representative, you will ensure we deliver on our promise of outstanding service. You’ll work with customers, business partners, and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor the progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements:
- Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
Nice to have:
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
