About Us
Imagine the innovation and expertise behind the world’s leading cosmetic brands, brought to you by a distinguished Italian company with a legacy of excellence. Since 1972, Intercos Group has been at the forefront of color cosmetics, pencils, nail polish, skincare, and personal care products. We pride ourselves on being the only cosmetics manufacturer that combines top-tier quality and advanced technology with a global reach and a personalized touch.
With 15 commercial offices and 15 production facilities across 12 countries, Intercos Group brings a local approach to a global stage. We continually set the standard for beauty, crafting exceptional product lines for brands worldwide. As one of the largest suppliers in the cosmetics industry, we are a leading force in the research, development, and production of beauty products, shaping the future of the industry with every season.
Position Summary
The purpose of the Quality Assurance Coordinator is to perpetuate Enterprise-wide Quality and Regulatory compliance and continuous improvement through assisting with the implementation and maintenance of robust quality systems and processes and engaging with related projects.
Essential Functions
Systems Management
- Assist with the development and implementation of Quality Systems and processes, including the development and delivery of content, in accordance with Quality Objectives and in collaboration with team.
- Work collaboratively with internal customers including Corporate, to establish and achieve qualification objectives.
- Maintain applicable SOPs and processes.
- Participate in and provide necessary data/metrics required for Quality meetings
- Review batch records to determine compliance with all established and approved written procedures.
- Review, prepare, execute, approve, assist with, and maintain applicable Change Controls and Validation documentation for retrospective, concurrent, and prospective validation compliance specific to the Quality Management System.
- Assist with current and future processes and workflows in the QMS.
Complaint/Nonconformance Investigations
- Conduct investigation, documentation, and review and approval of non-conformances, CAPAs related to customer complaints.
- Effectively utilize product and quality knowledge to perform robust investigations leading to root cause, including review of retain product samples and associated production and batch record.
Document Processing
- Review document change requests and documentation for compliance.
- Process all change requests and documents for review, approval, and issuance.
- Distribute copies of controlled documentation as requested.
- Ensure revision control of all controlled documents.
Customer Service
- Assist internal customers with technical support and status inquiries.
Reporting & Analysis
- Create monthly trending reports and metrics for Complaints, Nonconformances/DMRs, and others as appropriate.
- Deliver departmental metrics as requested.
- Analyze and plan upgrade strategies to ensure compliance
Job Qualifications
- Bachelor of Science or Bachelor of Arts degree or equivalent. Relative work experience in a GMP environment may be considered in lieu of degree.
- At least 3 years in a Quality role in a GMP environment. Document Control System, CAPA/Complaint investigation working knowledge preferred.
- Breadth of knowledge to sufficiently navigate and convey the requirements for the GMP Quality System in accordance with FDA regulations and ISO Standards.
- Strong positive influencer skills are required; must be able to train, coach and motivate Associates to affect a culture of Quality and compliance.
- Strong written and verbal communication skills with all organizational levels and external partners.
- Ability to coordinate cross-functional teams and facilitate troubleshooting of complex problems.
- Ability to meet needs of Enterprise by effective prioritization and task balancing
Job Benefits
Health Insurance: Comprehensive medical, dental, and vision coverage
Retirement Plans: 401(k) plan, often with company matching
Life Insurance: Coverage for employees in the event of death or disability
Paid Time Off (PTO): Vacation days, sick leave, and personal days
Holidays: Paid company holidays and floating holidays
Professional Development: Training programs and opportunities for career advancement
Performance Bonuses: Annual merit increase and/or bonus based on individual performance
Company Events: Team-building activities, social events, and company outings
Employee Assistance Programs (EAPs): Confidential counseling and support services for personal and professional issues.
EEO
Intercos Group is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We believe that a wide range of perspectives and experiences enhances our innovation and success. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to any of these characteristics. We are dedicated to providing a work environment that is free from discrimination and harassment and promotes equal opportunity for all.
