Job Description :
Infosys is seeking a Senior Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
• Candidate must be located within commuting distance of New York, NY, or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• Evaluate user requests and requirements and recommend effective IT hardware technological solutions
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals
• Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications
• Perform advanced troubleshooting, system upgrades and replacements for employees IT needs
• Troubleshoot, repair, and maintain software applications & infrastructure and perform root cause analysis
• Provide advanced support for operating system drivers, software and firmware
• Actively monitoring the ticket queue and managing requests through to completion. Manage escalations from team members
• Perform housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patching
• Supports Business changes – ensure involvement in early stages of planning
• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s
• Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results
• On-call – Participate in rotating schedule providing afterhours and weekend support may be required
• All applicants authorized to work in the United States are encouraged to apply
Preferred Qualifications:
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line)
• Working Knowledge of strategic platforms such as Microsoft, Networks and Security, WAN, LAN
• Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality
• Familiarity with Project Management Tools and Processes is a benefit
• Experience of Jira and Agile delivery processes is a perk
• A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry is an added advantage
• Able to demonstrate strong team leadership skills
• Proven experience of adherence to detailed processes
• Self-motivated personality with a high level of attention to detail
• The ability to maintain and develop formal and informal relationships with key stakeholders
• The ability to multi-task in a high paced and demanding environment
• Experience with Service Now, Windows OS 10, 11 is a plus
• Industry standard certifications a plus such as: (MCSA, A+, Network+, CCENT, CCT)
• An understanding of ITIL Service Support and Delivery disciplines and methodologies is a benefit
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off
EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
