Job Title:Technical Software Analyst-ServiceNow
Location:St Louis, Missouri
Duration:Long Term
About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.
Job Description:
Your future duties and responsibilities
Collaborate with the ServiceNow development team to understand platform customizations, integrations, workflows
• Create, maintain, and enhance Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Assist in troubleshooting and analyzing platform issues, incidents, and requests as needed.
• Administer ServiceNow instances, including user management, data import/export, performance monitoring, and scheduled maintenance.
• Investigate and document technical processes, configurations, and customizations within the ServiceNow platform.
• Develop and maintain comprehensive technical documentation, including system design specifications, configuration guides, and developer notes.
• Create and update user manuals, training guides, and knowledge articles for various audiences, including end-users, administrators, and technical teams.
• Ensure that all documentation meets organizational standards, follows best practices, and is version-controlled.
• Regularly review and update technical documentation to reflect changes in the platform, including new releases, upgrades, and customizations.
Required qualifications to be successful in this role
Required Qualifications:
ServiceNow Certified System Administrator (minimum requirement).
• At least 2+ years of experience in ServiceNow administration and development.
• Familiarity with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, or Service Catalog is highly desirable.
• Proven experience in technical writing for software or IT-related projects, preferably with a focus on documentation for technical and end-user audiences.
• Strong understanding of ServiceNow technical elements, such as business rules, client scripts, UI policies, workflows, integrations, and scripting.
Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.
