The Center Manager for NEMS PACE (Program of All-Inclusive Care for the Elderly) program has the responsibility for a wide range of disciplines and services provided through the PACE Center, including all administrative responsibility related to direct operation of the PACE Center. The Center Manager coordinates overall operations of the PACE Center and serves as the liaison between direct care staff and administration.
ESSENTIAL JOB FUNCTIONS:
- Coordinate all center activities including care planning and implementation, preparation for interdisciplinary conference and daily meetings, family conferences, and initial and period assessments
- Supervise clerical staff, social workers, transportation staff, recreational staff, dietary staff, and center aides
- Facilitate and lead morning meetings of the interdisciplinary team (IDT)
- Facilitate and lead regularly scheduled Care Plan meetings to review participant cases on a regular basis
- Oversee the quality of care and safety of PACE participants, both at the PACE center and in the community
- Serve as a liaison between disciplines and between administration and direct staff
- Work closely with the medical care team as part of the IDT to develop and implement participants’ individualized care plans
- Coordinate 24-hour care delivery
- Coordinate with the marketing department to hold site tours for new candidates at the PACE Center
- Serve as a representative of NEMS PACE to the community
- Coordinate activities related to new participants
- Manage the center’s budget
- Communicate with North East Medical Services administration on a regular basis about center operations and needs
- Oversee overall documentation cohesiveness and accuracy in each participant’s medical record
- Utilize Epic appropriately and efficiently and serve as content and workflow expert for resolving issues and proposing solutions in Epic
- Perform other job duties as required by supervisor
ADDITIONAL RESPONSIBILITIES:
- Work independently and as an effective member of a team
- Lead and facilitate IDT decision making
- Be organized within busy center and clinic environments
- Establish and maintain effective interpersonal relationships with all levels of staff, other departments, agencies, members, providers, and the general public
- Communicate effectively, verbally and in writing, with individuals from varying cultural backgrounds
- Prepare concise and clear reports
- Identify pertinent policy and operational issues; develop strategies, solutions, and recommendations
- Multi-task in projects and their respective activities, timelines, and issues
- Utilize computer and software tools
- Only act within the scope of his/her authority to practice
- Meet a standardized set of competencies for the specific position description established by NEMS PACE and approved by the regulatory agencies before working independently
- Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact
- Pass a criminal background check which will verify that the candidate is: not excluded from participation in Medicare and Medicaid programs; has not been convicted of criminal defenses related to their involvement in Medicaid, Medicare, other health insurance or health care programs, or social services programs under title XX of the Act; and have not been convicted of physical, sexual, drug, or alcohol abuse
QUALIFICATIONS:
- Bachelor’s degree in a health-related field required, Master’s preferred.
- At least 3 years of experience in a supervisory capacity within a healthcare setting.
- Minimum one year of experience working with older adults and their families in a healthcare or community agency setting is preferred. Must be available to work any day of the week, Monday through Sunday, depending on need.
- Candidate must be comfortable working in a dynamic environment with direct care staff and administration staff.
- Excel in organizational and supervisory skills, with an ability to effectively handle difficult situations.
- Experience in successfully managing and completing projects is required.
- Experience with senior care clinical programs similar to PACE preferred.
- Experience working with clinical charts and records.
- Knowledgeable of the physical, mental and social needs of the elderly and be a professional in one of the following: Nursing, Social Work, Psychology, Recreation, Occupational Therapy, Physical Therapy, Speech Therapy, Dietetics, Gerontology
- Current BLS and First Aid required
LANGUAGE:
- Must be able to fluently speak, read and write English
- Fluency in other languages are an asset
STATUS:
- This is an FLSA Exempt position.
- This is not an OSHA high-risk position.
- This is a Full Time position.
NEMS is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).
