Salary $65-85k
Must-haves
- 5+ years' experience working in a Service Desk Analyst or related position
- Proven expertise with positive customer service skills and communication skills
- Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk
- Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals
- Support of Microsoft Windows 10 Operating System
- Support of MS O365 provisioned accounts
- Support of mobile devices such as iphone, android, iPads, Surface Devices, etc.
- Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc.
- This role required going onsite 5x/week in Boston, MA
Plusses
- Experience supporting a law firm
- Experience with iManage or NetDocuments
- Executive/VIP IT support
Day-to-Day
An international law firm is looking for Service Desk Analysts to join their team in Boston, MA and work onsite 5x/week. The service desk provides support for roughly 600 end users, including executives and the c-suite. The majority of the service desk team works remotely but this individual will be the sole service desk analyst onsite in Boston. He/She will be responsible for remote phone support, deskside support for those in the Boston office, and basic A/V support.
The firm focused on bankruptcy, litigation, life sciences, technology, real estate, and corporate and transactional matters.
