Hi #connections,
Role: Genesys IVR/ACD/Routing Engineer
Locations: Alpharetta, GA/NYC, NY (Hybrid-3 days Onsite)
Please share the suitable resumes to ram.r@vysystems.com & https://www.linkedin.com/in/ramkumarjhen/
Job Description:
-Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
-Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) – Required.
-Experience working with, building and reviewing interactive flows using Genesys “Designer” – Required.
-Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
-Experience with Genesys WFM/WFO to optimize contact center operations - is a plus.
-Accustomed to collaborating with cross-functional teams, including IT, Operations – Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
-Experience with Conversational & Generative AI is not required but considered a plus.
-Must have excellent communication and documentation, skills.
-Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.)
-Experience working with financial / banking / investment firms is a plus.
Please share the suitable resumes to ram.r@vysystems.com & https://www.linkedin.com/in/ramkumarjhen/
Please attach the Updated Resume:
Thanks & Regards.,
Ramkumar.R || Sr.Technical Recruiter
Email: ram.r@vysystems.com
Linkedin ID: https://www.linkedin.com/in/ramkumarjhen/
4701 Patrick Henry Drive Building 16 Santa Clara CA 95054, USA.
