Datacenter Engineer
Location: Richardson, TX
Target Start Date: November 2024
Contract Duration: 6 months; potential to extend based on budget and performance
Pay Rate: $30 - $40/hr
Position Summary
We are seeking a Datacenter Engineer to support our best-in-class, carrier grade service infrastructure. This Datacenter Engineer will partner across teams from engineering, quality assurance, build, technical operations and more to troubleshoot and resolve infrastructure and network issues and ensure we are meeting our availability SLAs. This position is an Individual Contributor and reports to the Manager of Global Operations.
Responsibilities
- Coordinate logistics, capacity planning, changes, monitoring, testing, and physical security of data center infrastructure
- Physical rack, cable, and manage assets within data centers
- Manage resolution of hardware issues through spares replacement or working with the pertinent vendor
- Manage and coordinate shipping and receiving of packages and equipment for the data center
- Ensure data centers are maintained and documented to standard in order to meet our rigorous compliance requirements
- Provide first line troubleshooting and information gathering
- Coordinate efforts among internal teams and the Operations Center, ensuring issue are resolved, and facilitate communication across teams
- Collaborate with engineering to drive improvements in processes and tools
- Provide high quality support following standard operating procedures. Identify missing processes and proactively author SOPs.
- Identify recurring issues and escalate appropriately for permanent resolution.
Basic Qualifications
- Excellent verbal, written, and interpersonal skills
- 4+ years’ experience in data center environments
- Able to quickly assess and address problems, escalating as necessary
- Strong troubleshooting and analytical reasoning skills
- Detail oriented and capable of working on multiple problems at once
Preferred Qualifications
- Bachelor's degree in a technical discipline
- Cable management certifications such as BICSI
- Knowledge and experience building and operating high scale, highly available (99.999+) data centers
- Experience using Data Center Infrastructure management (DCIM) tools to manage data center infrastructure
- Experience in a fast-paced data center or facilities management environment
- Experience managing vendors while leading data center build projects
- Experience with data center infrastructure construction (low voltage, electrical, mechanical).
- Basic understanding of supply chain management or manufacturing disciplines
- Understanding of how to use automated build systems to deliver large batches of hardware.
- Working knowledge of HPE/Dell server platforms and Juniper or Arista networking equipment.
- Working knowledge of networking concepts including but not limited to ipv4, routing and switching, VLANs and load balancing
