The Learning, develop and communications Manager will lead the transformation of learning initiatives by developing programs and be the point of contact for all communications sent to our Field (stores, DMs, RMs), Corporate and Distribution Center Teams. They will play an integral role in shaping the growth of our field store teams including career paths and certification, to ensure consistency in all stores. They will develop communications standards, processes and procedures and be the primary architect for all communications. This includes, but is not limited to maintaining a communications schedule around day-to-day communications, rollout communications, store openings/store closings, holiday communications, emergency communications and event communications.
Essential Details and Responsibilities
- Develops and implements effective learning and development policies, processes and programs to meet the needs of the retail organization.
- Collaborates with the Sr. Director of Stores, District Managers and Human Resources to determine learning needs to meet the objectives and KPI of the field organization.
- Creating and editing, text, video and audio content
- Measures the results of programs, both completion and KPI achievement
- Development of communication strategy and standards including calendars of communication.
- Partners with departments to refine communications: addressing the need for the communication, reviewing details and style and ensuring audience understanding.
- Writes, composes and edits communications using proper grammar, punctuation and spelling.
- Ensures the overall flow and process flow of communication are appropriate.
Experience, Education, Certifications
- Bachelor’s degree in business administration, Human Resources or a related field
- 2+ years’ experience in a retail environment.
- 4+ years’ experience in a corporate environment preferred.
- 4+ years’ experience in developing and facilitating learning programs through various methods including micro learning, webinars, district meetings.
- 2+ years' experience in developing and facilitating leadership development for various positions in the company
- 2+ years' experience in developing certification programs
- Attention to detail and ability to handle multiple tasks simultaneously
- Excellent knowledge of Microsoft Office: Outlook, Word, PowerPoint, and Excel.
- Excellent knowledge of Adobe Applications: Reader and Photoshop .
Competencies
- Written Communications – is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
- Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Understanding Others – understands why groups do what they do; picks up the sense of the group in terms of positions, intentions, and needs; what they value and how to motivate them; can predict what groups will do across different situations.
- Time Management – uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
- Listening – practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Pet Supermarket is an equal opportunity employer.
