Position: Customer Success Manager
Location: Tulsa, OK (Ability to travel about 35% of the time)
Pay: $75,000 to $95,000/year (Based on experience)
Experience:
- Proven customer service experience
- Previous law enforcement, military, or public safety market experience desired but not required
Education: Bachelor'sdegree or equivalent
Type: Full-time; Direct Hire
Schedule: Monday - Friday, Day Shift
ProRecruiters is seeking a Customer Success Manager to join a growing and dynamic team!
Job Description:
- Maintain a professional advisory relationship with existing customers.
- Continuously assess, clarify, and validate customer needs.
- Assist teams in identifying and resolving technical issues in a timely manner.
- Participate in customer training sessions and provide software and hardware demonstrations.
- Perform on-site visits for health checks with LEA, Court, and IT personnel.
- Create and deliver proposals, and follow up on pricing requests.
- Manage broad customer communication through email newsletters, surveys, and other tactics.
- Document customer communications and update Salesforce daily; confirm customer data for company communications.
- Identify opportunities to sell additional products and services to existing customers.
- Meet assigned targets for developing new business with current accounts.
- Perform other duties as assigned.
Position Requirements:
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
- Experience with Salesforce.com is a plus.
- Strong presentation, sales, and relationship-building skills (experience in law enforcement is highly desired).
- Experience demonstrating the technical aspects of hardware and software.
- Proven ability to manage multiple projects simultaneously.
- Excellent verbal and written communication skills.
- Attention to detail in proposals, contracts, and customer data.
ProRecruiters is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
