JOB SUMMARY:
- Mortgage Loan Coordinator
- Napa, CA
- 6 month contract
- Pay $25-$30/hr.
Perform a variety of Total Member Experience related liaison, sales, and operational duties in the mortgage lending department.
ESSENTIAL FUNCTIONS: (Total Member Experience)
- Intake new loan applications into Mortgage Cadence Loan Fulfillment Center (LFC) from Members via phone, walk-in, referrals from branches, other departments, or Loan Officers.
- Act as the primary contact for Member walk-in traffic to mortgage lending department.
- Respond to branch emails requesting Member walk-in’s and return calls with a sense of urgency.
- Establish initial rapport with Member, reach agreement and understanding on mutual expectations, and communicate next steps with Member on an as-needed basis.
- Structure loan scenarios based on Member’s financial goals and needs to align with mortgage products.
- Communicate and/or collect an upfront list of needed documents based on Member’s application using pre-defined conditions or LFC Desktop Underwriter findings.
- Facilitate initial streamline refinance requests and deliver Member information for fulfillment.
- Log-in to department phone queue during scheduled times.
- Upon receipt of the daily Incomplete Loan report, review incomplete loan in LFC and determine next steps with Member to complete loan application or adverse action.
- Act as the TME Ambassador to recognize areas of improvement for Member service and issues with processes within department and offer solutions and/or suggestions for improvement. Electronic Loan File Management
- Process and deliver various regulatory notices, such as Reg B/10 Day, Statement of Credit Denial, Credit Score Disclosure, as necessary to remain compliant.
- Ensure confidentiality and safeguard sensitive Member financial information.
- Upload various loan documentation to virtual loan folders in a timely manner.
- Monitor Mail Mortgage Lending emails and scanned documents from branches and distribute, as necessary.
- Assist loan processors with ancillary pre-closing loan verifications. Non-Essential Functions
- Research and resolve Member or team member concerns as directed.
- Always represent in a courteous and professional manner.
- Participate in various loan training modules by presenting or preparing materials.
- Provide support on an as-needed basis to mortgage lending, consumer lending and business services departments to include application input, Member communication, and loan pipeline review.
- Assist with community events involving mortgage lending external real estate sales group.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS: (Knowledge, Skills, and Abilities)
- Knowledge of real estate principles, practices, rules, regulations, and sales.
- Ability to structure loan scenarios based on Member’s financial goals and needs through application interview process that align with mortgage products.
- Ability to operate a PC with word processing, spreadsheet and Internet-based loan origination software.
- Basic understanding of investor guidelines and compliance requirements.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
- Ability to act independently and confidentially, using discretion and tact.
- Ability to analyze situations and recommend workable solutions.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and desire to work in a team environment. Licenses and Certifications
- Ability to maintain a valid California driver’s license.
- Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761
