Job SummaryWe are seeking a dynamic and experienced Service and Beverage Director to lead our service staff (of 8 - 10) and manage all beverage operations. This individual will ensure an exceptional guest experience through top-tier service standards and innovative beverage offerings. The Service and Beverage Director will oversee staff training, vendor relationships, inventory management, and ensure compliance with health and safety standards. The S&B manager also serves as a point of contact for porters, maintenance, naturalists, and chefs. The hours are predominantly 12 noon to close every work day.
Key Responsibilities- Beverage Program Management: Manage an innovative and profitable beverage program, including wine, beer, cocktails, and non-alcoholic beverages.
- Team Leadership: Hire, train, and manage service staff, fostering a culture of hospitality and excellence.
- Staff Scheduling: Handle all of the service staff scheduling, which is created bi-weekly, taking into account guest bookings, events, and staff vacation requests.
- Vendor Relations: Build and maintain strong relationships with beverage vendors to source quality products and negotiate pricing.
- Guest Service: Ensure that all service staff deliver exceptional guest experiences and adhere to service standards.
- Menu Development: Collaborate with the culinary team to pair beverages with menu offerings and create seasonal beverage menus.
- Compliance & Safety: Ensure all beverage operations are in compliance with local and national regulations (e.g., liquor licenses, health standards).
- Inventory & Cost Control: Monitor beverage inventory, control costs, and ensure accurate reporting on beverage sales.
- Event Coordination: Work with the guests to develop custom beverage packages for their private event and special occasions.
- Training & Development: Create and coordinate ongoing training programs for service staff on customer service, product knowledge, and proper beverage handling techniques.
Qualifications- Experience: 3+ years of experience in food and beverage management, with a focus on beverage operations and service standards.
- Education: Bachelor's degree in Hospitality Management, Business, or a related field (preferred but not required).
- Skills:
- Strong leadership and team-building skills
- In-depth knowledge of wine, spirits, beer, and craft cocktails
- Excellent guest service skills and a passion for hospitality
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
