Artesia, NM company is seeking a Desktop Support Technician to join their team for a contract opportunity.
Rebuild Americas Infrastructure with our Fortune 200 Materials and Logistics Client.
Location: Artesia, New Mexico 88210
Contract Duration: 12 Months
Environment: Fully onsite
Work Schedule: Monday - Friday 7:30a - 4:30p
L1 support: will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc.)
Required Skills & Experience
- A minimum of six years of job-related experience.
- A minimum of a high school diploma or equivalent.
- Provide advanced desktop, application and infrastructure troubleshooting
- Ability to work with others
- Experience with Microsoft 365
- Customer Service skills.
What You Will Be Doing
- Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
- Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed.
- Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues.
- Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
- Updating physical assets within asset management tracking system.
- Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
- Performing customer service representative responsibilities as needed.
- Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
